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GOSLINGS LONDON BADMINTON CLUB

STANDARDS OF BEHAVIOUR
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Goslings London Badminton Club is an inclusive LGBT+ organisation that supports its members and demonstrates a positive and progressive attitude to the wider community.

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As members and supporters, we will:
 

 

  • Play fair.

  • Treat others with respect and fairness.

  • Show patience with others.

  • Be tidy and considerate so we leave the facilities we use as we expect to find them

  • Not use violent or disrespectful behaviour.

  • Not demonstrate offensive and/or abusive attitudes toward fellow members, opponents from other clubs, or the wider general public. This includes in the places we play, the places we meet, and on social media.

  • Uphold the same values off the court as we do when we are playing.

  • Respect the privacy of other members when we are away from the club environment.

  • Remember who we are and what we represent for each other and our wider community

  • Enjoy ourselves, and always have fun.

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If at any point you feel a member or supporter does not uphold any aspect of these Standards of Behaviour, then you can raise a Complaint in accordance with our Complaints Policy (please see below).

COMPLAINTS POLICY
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We are dedicated to continuous improvement and value the feedback of our members, particularly in addressing complaints. Our goal is to ensure that:
 

 

  • Complaints are easy to submit and handled promptly.

  • We respond fairly and appropriately, with an explanation, apology, or action taken.

  • Complaints are resolved consistently to the satisfaction of the complainant when possible.

  • We learn from complaints and, where appropriate, implement changes.
     

 

Complaint Resolution Process: We encourage members to first resolve complaints informally through direct communication. If needed, the Goslings Committee can help facilitate this. If informal resolution is not possible or preferred, complaints can be formally raised as follows:
 

 

Step 1: Submit your complaint in writing to the Goslings London Committee at committee@goslingslondon.com. The Chairperson will assign two Committee members to investigate and will acknowledge your complaint within 5 working days. You will receive a response or resolution within 30 working days. If more time is required, you will be notified.
 

 

Step 2: If you are unsatisfied with the outcome, you may request a reinvestigation by contacting the Chairperson within 10 working days. The Chairperson will review the complaint again with another Committee member and provide a response within 30 working days. If more time is needed, you will be informed.
 

 

Definitions:

 

  • Complaint: A formal expression of dissatisfaction requiring a response.

  • Complainant: The person submitting the complaint.
     

 

Responsibilities:
 

 

Goslings London Committee: The Committee will handle all complaints fairly, impartially, and confidentially. If necessary, membership actions will follow the Club’s Constitution. Criminal matters will be referred to the police.
 

 

Complainant: You must submit your complaint in writing within 4 weeks of the issue, including full details and the desired resolution.
 

 

Exceptions: Complaints outside the remit of Goslings London, such as lost property, non-Goslings events, or issues with sports centres, are not addressed by this process.
 

 

Timelines: All timeframes are indicative. If more time is needed, you will be notified.
 

 

Conflicts of Interest: If the Chairperson is involved in the complaint, the Secretary will take over the responsibilities.
 

 

Policy Review: Complaints and actions taken will be reviewed annually, with an anonymized summary provided at the AGM. Feedback on this policy is always welcome.

Complaints
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